Customer Support

We're here to help you get the most out of TradeAnalyzer.Pro. Our support team is ready to assist with any questions or issues you may encounter.

Support Access

Registered Users: Please use our ticket system below to receive prioritized support from our team.

Non-Registered Users: Please contact us via email at info@tradeanalyzer.pro for general inquiries and assistance.

Support Options

Support Tickets

Registered users can submit detailed support tickets for personalized assistance with account or platform issues.

Submit Ticket

Email Support

Non-registered users can reach our support team via email for general inquiries and assistance.

Email Us

Community Forum

Connect with other traders, share experiences, and find solutions in our community forum.

Visit Forum

Ticket System for Registered Users

Our ticket support system provides:

  • Dedicated support from our technical team
  • Prioritized response based on issue severity
  • Detailed tracking of your support requests
  • Secure sharing of account-specific information
  • History of all your previous support interactions

To use our ticket system, please log in to your TradeAnalyzer.Pro account and access the Support section from your dashboard.

Support Hours

Our support team is available to assist you during the following hours:

  • Monday to Friday: 9:00 AM - 6:00 PM CET
  • Saturday: 10:00 AM - 2:00 PM CET
  • Sunday: Closed

Tickets submitted outside of these hours will be addressed during the next business day. Emergency issues related to account security are monitored 24/7.

Frequently Asked Questions

How do I reset my password?

To reset your password, click on the "Forgot Password" link on the login page. Enter your registered email address, and you'll receive instructions to create a new password.

How can I upgrade my subscription?

Log in to your account, navigate to the "Subscription" section in your profile, and select the "Upgrade" option. Follow the prompts to complete the upgrade process.

Why am I not receiving email notifications?

First, check your spam/junk folder. If you still don't see our emails, go to your profile settings and verify your email address is correct. You can also adjust notification preferences in the "Settings" section.

How do I connect my exchange account?

Go to the "Exchanges" section in your dashboard, select "Add New Exchange," and follow the API configuration instructions for your specific exchange. Make sure to set the appropriate permissions for your API keys.

What should I do if I encounter a technical issue?

If you're experiencing a technical issue, please submit a support ticket with the following information: a detailed description of the problem, steps to reproduce the issue, your browser and device information, and any error messages you received.

Contact Information

For general inquiries that don't require immediate attention, you can reach us at:

We strive to provide excellent support and typically respond to all inquiries within 24 business hours.